One of the main complaints we get from customers about HE washers, whether they have front-load or top-load washers, is a musty or mildew odor. Many times, the problem is using the wrong kind of detergent or just using too much. There are other things that can cause odor problems in HE washers. Here are a few common causes that could be giving your HE washer odor problems:
Use Only HE (High Efficiency) Detergent
If HE detergent is not used in these modern, low water-use washers, residue will accumulate in the outer drum and emit a foul odor.
Run the “Tub Clean” Cycle Once a Month
Using either non-HE detergent or too much HE detergent will cause the buildup of a residue that is a mixture of scum and other crud. Once the Funk from within (FFW) has taken hold inside the washer drum or tub, neither bleach nor vinegar will eliminate the odor. Desertification at this point involves scrod removal. You’ll need to run a product called Affresh through it on the “Tub Clean” cycle. This cycle, combined with Affresh, is specially designed to remove the build-up.
If the washer doesn’t have a “Tub Clean” cycle, then just run hot water and white vinegar wash at maximum water level.
Ensure the Drain Hose is Installed Properly
If the drain hose is not installed properly, the unit will not drain properly. Additionally, if the washer drain hose is crammed so far down the drain pipe that it’s submerged in the standing water in the pipe, it will do two things: first, bring odors back up into the drum, and second, cause siphoning, which in turn causes improper filling and other weird symptoms.
Never extend the drain hose more than 4 inches beyond the end of the elbow, and the drain hose should never be inserted more than 6 inches into the drain.
Dry Door Gasket when Laundry is Finished for the Day
The door gasket on a front load washer should be wiped dry when the washer is finished working for the day. Water left in the bottom arc of the gasket is normal since there is no suction pump attached to the gasket. However, if not dried out, stagnant water could begin to stink.
Periodically Inspect the Door Gasket and Clean Off Mildew as Needed
Periodically, check the door gasket on a front load washer for mildew buildup. To clean the gasket, mix 3/4 cup bleach with a gallon of hot water. Use the bleach mixture and a cloth to wipe out the gasket. (Do not use bleach alone. Undiluted bleach will damage the gasket.)
If the mildew cannot be removed, the gasket will have to be replaced. You can buy the replacement door gasket for any brand and model of front loader right here.
Keep Washer Door Open or Lid Raised when Machine is Not in Use
Most front-load washers have some type of “coin catcher” or screen for catching anything that isn’t supposed to be there. This drain pump filter should be cleaned about once a month to prevent odors. Remove the pump filter or coin catcher and scrub it under hot water to get all the nooks and crannies. Accumulations of debris on the drain filter prevent proper drainage and make a great habitat for little stink-maker bacteria to grow and thrive.
If you have any issues, questions, or concerns with your washer, please simply call us at 843-789-4824 or email service@911servicetoday.com and a member of our Customer Service Team will be glad to assist you.
